HEALTHCARE ADVISORY
Strengthening the Operations Behind Better Care
Healthcare organizations exist to care for people. But delivering that care depends on an increasingly complex operational environment working effectively behind the scenes.
Holtworth Advisory helps healthcare organizations strengthen the strategy, operations, information, and technology infrastructure that supports their people, patients, and long-term objectives.
We focus on the business and administrative side of healthcare—helping leadership reduce unnecessary complexity, improve information flow, strengthen processes, and thoughtfully use technology to create a more effective organization.
THE INDUSTRY REALITY
Administrative Complexity Shouldn’t Stand in the Way of Better Care
Healthcare organizations manage an extraordinary amount of information, documentation, communication, and administrative work every day. As organizations grow, those responsibilities often become distributed across disconnected systems, departments, people, and processes.
Information may exist in both paper and digital environments. Staff repeat manual tasks because systems don’t communicate. Documents are difficult to locate. Administrative workflows depend on individual knowledge. Technology is added to solve isolated problems without considering the broader operating environment.
The result is often more work for the people whose time is already stretched thin.
These aren’t simply technology problems.
They’re operational challenges that require understanding how people, processes, information, and technology work together across the organization.
Better operations create more capacity for the work that matters most.
Where Holtworth Helps
Holtworth brings together strategy, operations, information management, and technology enablement to help healthcare organizations strengthen the administrative infrastructure supporting their people, patients, and mission.
01 Strategy
Growth is strongest when the organization knows where it’s going—and the business infrastructure is capable of getting it there.
We work with leadership to evaluate organizational priorities, identify operational constraints, and establish practical roadmaps for improvement.
Whether the organization is growing, adding providers or locations, modernizing administrative processes, managing increasing information volumes, or evaluating new technology, Holtworth helps leadership connect those decisions to broader organizational objectives.
Areas of Focus:
- Strategic and operational planning
- Business and administrative assessments
- Growth and capacity planning
- Organizational alignment
- Information-management strategy
- Technology roadmapping
02 Operations
Administrative work should support care delivery—not create unnecessary friction around it.
We evaluate how information and work move across the organization, identifying manual processes, fragmented workflows, duplicate effort, unclear ownership, and administrative bottlenecks that consume valuable staff time.
Our goal is to help healthcare organizations develop more consistent, efficient processes while improving access to the information their teams need to do their jobs effectively.
Areas of Focus:
- Administrative workflow optimization
- Document-intensive process improvement
- Patient and business records workflows
- Credentialing and provider documentation
- Accounts payable and financial workflows
- Employee and HR documentation
- Records organization and retention
- Information access and retrieval
- Process standardization
- Operational accountability
03 Technology Enablement
Healthcare technology creates the most value when it makes work simpler, information more accessible, and operations more effective.
Healthcare organizations often operate across multiple specialized systems while continuing to rely on paper, shared drives, email, spreadsheets, and manual workarounds for important administrative processes.
Holtworth helps leadership evaluate how technology supports the broader organization and identify opportunities to improve information management, automate repetitive work, connect workflows, and reduce unnecessary administrative burden.
Areas of Focus:
- Document and content management
- Workflow automation
- Backfile digitization strategy
- Information capture and classification
- System and workflow integration
- Administrative technology assessment
- AI readiness and practical AI applications
- Records accessibility and search
- Vendor and solution evaluation
- Technology planning and optimization
WHO WE WORK WITH
Supporting the Organizations Behind Healthcare Delivery
Healthcare organizations vary significantly in size, structure, and purpose. Holtworth’s advisory approach is designed to adapt to the operational realities of the organization rather than impose a predetermined model.
Physician Practices
Helping growing medical practices strengthen administrative workflows, information management, provider documentation, and operational consistency.
Specialty Practices
Supporting organizations with specialized workflows, documentation requirements, and increasingly complex administrative environments.
Multi-Location Healthcare Organizations
Helping leadership create greater consistency, visibility, and information access across locations and teams.
Ambulatory & Outpatient Organizations
Strengthening the processes and administrative infrastructure supporting efficient outpatient operations.
Healthcare Professional Services
Supporting organizations whose administrative, financial, technical, or professional work serves the broader healthcare ecosystem.
Community & Mission-Driven Healthcare
Helping organizations steward limited resources effectively while strengthening the operational infrastructure behind their mission.
THE HOLTWORTH APPROACH
From Administrative Complexity to a Clearer Path Forward
Healthcare organizations rarely need another disconnected initiative. They need clarity around what is creating unnecessary work, what matters most, and which improvements will meaningfully strengthen the organization.
Holtworth takes a structured, business-first approach to identifying those opportunities and helping leadership move forward with purpose.
01 Understand
We learn how the organization actually works.
We look across leadership, administration, information, workflows, technology, and the people responsible for keeping the organization moving to understand the current operating environment.
02 Align
We identify what matters most.
Not every inefficiency deserves the same attention. We help leadership prioritize opportunities based on organizational impact, staff capacity, information accessibility, operational risk, and long-term objectives.
03 Improve
We build practical solutions around the organization.
That may mean strengthening a workflow, improving document access, digitizing paper records, clarifying ownership, automating repetitive work, connecting systems, or introducing new technology where it creates meaningful value.
04 Advance
We help the organization prepare for what comes next.
As patient volumes, providers, locations, information, and administrative responsibilities grow, Holtworth helps build the operational infrastructure needed to support that growth.
The goal isn’t more administration. It’s a stronger organization with greater capacity to serve.
TECHNOLOGY IN SERVICE OF THE BUSINESS
The Right Technology Should Reduce Complexity—not Add to It
Healthcare organizations have access to an enormous range of technology, but adding another application doesn’t necessarily create a better operating environment.
Technology creates meaningful value when it solves a clearly understood business problem, supports the people responsible for the work, improves access to information, and reduces unnecessary administrative effort.
Holtworth begins with the operational need first.
We evaluate how work happens today, what should improve, and whether existing technology can support that objective—or whether optimization, integration, automation, digitization, or a new solution is warranted.
What We Evaluate
- Document and content management
- Information capture and digitization
- Administrative workflow systems
- Practice and business applications
- Records-management environments
- Workflow automation
- System integrations
- AI readiness and appropriate applications
- Reporting and operational visibility
- Information access and retrieval
What We Ask
- Does it solve a meaningful operational problem?
- Will it reduce administrative work?
- Does it fit the way the organization operates?
- Will staff realistically adopt it?
- Does it improve access to information?
- Can it work alongside existing systems?
- Does it create unnecessary duplication?
- Can it scale as the organization grows?
- Is the investment creating measurable value?
Business first. Technology second. Always.
START THE CONVERSATIONS
Strengthen the Organization Behind the Care
Healthcare organizations shouldn’t have to choose between growth and operational simplicity.
Whether you’re managing increasing administrative complexity, improving information workflows, digitizing records, evaluating technology, or preparing the organization for its next stage, Holtworth can help identify what needs to change and create a practical path forward.
No predetermined solution. No sales pitch. Just a thoughtful conversation about your organization.